Careers at Crossbasket Castle

Banqueting Staff

Flexible Hours, Part-time
Shifts predominantly on the weekends

Duties:

  • Greet all guests in a personable, warm and friendly way
  • Have thorough knowledge of items on the menu which may be an issue for those guests with food intolerance's and allergies and advise guests correctly
  • Use all opportunities to up sell beverages and food
  • Proactively respond to guests’ requests and requirements
  • Acknowledge guests’ complaints and report them immediately to the supervisor

We are looking for people who are naturally confident and enjoy interacting with guests, offering an engaging, warm and relaxed service style.

Requirements of the Catering Staff:

  • Have pride in your own personal presentation
  • Vibrant and professional personality.
  • A keen interest in Food and Beverage trends
  • The ability to be flexible especially when under pressure
  • Demonstrate a proven pro active approach to daily operations
 

Waiter/Waitress

Department: Front of House

Responsible To: Restaurant Manager/Assistant Restaurant Manager

Responsible For: Restaurant and Pantry

Overall Job Description: To ensure the total satisfaction of our guests, all food and beverage service is done to set standard and general cleanliness of all restaurants and back of house.

Main Responsibilities:

  • Hand over with the Manager to ensure you are fully briefed on what is happening in the hotel before ever service and ever shift change
  • Setting the dining rooms for each service according to the table plans provided
  • Clearing down and cleaning of all dining rooms after each service
  • Serving all guests to a set standard and following all procedures put in place by the management team
  • Keep front and back of house areas clean and tidy at all times
  • Ensure that a stores list is done daily and submitted to the kitchen
  • Pass guest's requests onto Duty Manager
  • Answer the telephones in the correct manner and ensure all details are correct
  • Learn and always use the guests' names
  • Be attentive to guests' requirements
  • Talk to guests in a polite and professional manner
  • Have ready information about local sights/places of interest, distances involved etc
  • Report any faulty or broken items to the Duty Manager and record all breakages
  • Turn off all lights and heating as required
  • Be observant and security conscious at all times
  • Ensure all doors are locked and secure
  • Ensure all cleaning and daily jobs listed are completed and signed for, this must be checked and signed by management before the end of shift
  • Learning of all menu items and informing guests when asked

The above list is the main duties you are responsible for; this list should be used as a guideline and not an exhaustive list of your duties.  Overall, you are there to support the Management Team with all aspects of the daily hotel operations and you are expected to ensure the smooth running and high standards of the hotel at all times.

Applicants must have a good level of English both spoken and understanding. We do ask that any applications should be in English please.

If this position is of interest to you and you would like to be part of our team then please contact us. All applicants must be eligible to work and reside in the UK.

If you wish to apply, please email your CV to restaurant@crossbasketcastle.com

 

ICMI Junior Operations Manager

Inverlochy Castle Management International is currently looking for a young, vibrant and ambitious young person to join our current team. We pride ourselves on the highest level of service and attention to detail is paramount. Candidates should be of the highest professional calibre, able to organize and motivate themselves and those around them. They must be hard working and committed to a career in the hospitality industry. The role consists of working away from home. You would be expected to spend your working week travelling between our properties. Your main duties will include emergency management cover, management holiday cover and general management support including cost control, training and operational support to our General Managers mainly at a duty manager level. This is an excellent opportunity to progress within the industry. This is a full time position and you must be able to work within the United Kingdom.

The ideal candidate for this position: Must have previous experience of a minimum of 12 months within a 4 or 5 star hotel at a Duty Manager level. Must be courteous and focused on providing a consistently high standard of customer service, must be standards driven and detail-orientated. Overall a strong drive to create a career path for themselves in the industry. Must be willing to spend extended time away from home. Applicants must have an excellent level of English both spoken and understanding. We do ask that any applications should be in English please.

If this position is of interest to you and you would like to be part of our team then please email your CV to kerrywatson@icmi.co.uk.

 

If you are interested in employment at Crossbasket Castle please take a moment to send us your CV and covering letter.

Important points to note before sending your CV

Previous Employment

References will only be taken up if we are looking to progress your application, following interview and/or offer of employment. If you are in employment one reference must be a senior member of that organisation. Other references should include either previous employers or educational institutions.

Please give details of ALL Full and Part time positions held over the last 5 years
Start with present/most recent employer.

Equal Opportunities

Crossbasket Castle is committed to equal opportunities and has a policy not to discriminate against employees or job applicants on the grounds of race, colour, age, ethnic or national origins, nationality, sex, disability, marital status or religious belief.

Declaration

Some or all of this information may be retained and by submitting your CV you hereby give consent to this data being used. You will  understand that employment will be terminated without notice if references prove unsatisfactory or unobtainable, and that no monies will be paid in lieu of notice.

Owing to the fact that any offer of employment is fidelity bonding, you will understand that any false and misleading statement made by you on your CV will be sufficient grounds for termination of employment.

Please send us your CV via our online form »