Crossbasket Castle is aware of its obligations under the UK General Data Protection Regulation (GDPR) and is committed to processing your data securely and transparently. This privacy notice sets out, in line with GDPR, the types of personal data that we collect and process about our guests and web-site visitors. It also sets out how we use that information, how long we keep it for and other relevant information about your data.

Who we are

Crossbasket Castle is a data controller, meaning that it determines the processes to be used when using your personal data. Our contact details are as follows:

Crossbasket Castle
Crossbasket Estate, Stoneymeadow Road, High Blantyre, Glasgow, G72 9UE, Scotland
Email: info@crossbasketcastle.com

Data protection principles

In relation to your personal data, we will:

• process it fairly, lawfully and in a clear, transparent way

• collect your data only for specified and specific purposes

• only collect the minimum information we need to meet the purpose

• only use it in the way that we have told you about

• ensure it is correct and up to date

• keep your data for only as long as we need it

• process it securely, reducing the risk of it being lost or stolen

What data we collect about you

Personal data means any information capable of identifying an individual. It does not include anonymized data. We may process certain types of personal data about you as follows:

• Identity Data may include your first name, maiden name, last name, username, marital status, title, date of birth and gender.

• Contact Data may include your billing address, email address and telephone numbers.

• Financial Data may include your bank account and payment card details.

• Transaction Data may include details about payments between us and other details of purchases made by you.

• Technical Data may include, internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access our website.

• Profile Data may include bookings you have made with us in the past, your dietary requirements, preferences, feedback and survey responses.

• Usage Data may include information about how you use our website.

• Marketing and Communications Data may include your preferences in receiving marketing communications from us and our third parties and your communication preferences.

We may also process Aggregated Data from your personal data, but this data does not reveal your identity and as such in itself is not personal data. An example of this is where we review your Usage Data to work out the percentage of website users using a specific feature of our site. If we link the Aggregated Data with your personal data so that you can be identified from it, then it is treated as personal data.

Where we are required to collect personal data by law, or under the terms of the contract between us and you, if you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver the Services to you). If you don’t provide us with the requested data, we may have to cancel your order of the Services. If we do, we will notify you at that time.

Why we process your data

There are 6 lawful reasons for processing personal data, which are:

• You give consent for us to process your data

• It is necessary to fulfil a contractual obligation with you

• There is a regulatory obligation on us to do so

• It is in the legitimate interest of the company to do so

• It is in the public interest to do so

• It is in your vital interest to do so.

How we collect your data

We collect personal data about you through a variety of different methods including:

• Direct Interactions: You may provide data when filling in forms on the website (or otherwise) by communicating with us by post, phone, email, or otherwise, including when you:

  • Make a booking

  • Request marketing material be sent to you

  • Give us feedback

• Automated technologies or interactions: As you use our site, we may automatically collect Technical Data about your equipment, browsing actions and usage patterns. We collect this data by using cookies, server logs and similar technologies. We may also receive technical data about you if you visit other websites that use our cookies. Please see our cookie policy / the cookie section of this policy for further details.

• Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources as set out below:

  • Analytics providers such as Google based outside the EU;

  • Identity and Contact Data from publicly available sources such as LinkedIn.

We do not collect sensitive data.

Child Data

It is not our intent to process data from anyone under the age of 16. If you are aware of anyone having submitted data to us relating to an individual under the age of 16, please let us know at data@crossbasketcastle.com and will immediately stop processing and delete any personal data relating to that individual. If we become aware of having been provided data relating to an individual under the age of 16 (without parental consent) we will immediately stop processing and delete any personal data relating to that individual.

Sharing your data

Your data will be shared within the Company where it is necessary for staff to undertake their duties in provision of the Services to you.

We also share some of your data with the following third parties: